If the connection problem persists despite all these steps, you can try to get help by contacting the relevant website administrator or technical support.Kid-targeted virtual world SecretBuilders announced that it's acquired the assets of Dizzywood, another online world for children, and will attempt to migrate Dizzywood's users to its site. From this page, you can obtain a password again by using the reset link sent to your registered e-mail address or mobile phone. For this, after reaching the relevant website, click on the "Forgot Password" link. If you are having trouble logging in even though you are connected to the website, you can follow the password reset steps. If you use VPN software for privacy purposes, be aware that websites may collect information about you when you disable it. The IP addresses of the VPN you are using may be blocked by the website's firewall. If you are using VPN software, try disabling it. 
If you are having problems with the Wi-Fi connection, try connecting using an ethernet cable. If you're connecting via Wi-Fi, you can try connecting to any website to check if you've entered your network password correctly.
Make sure there is no problem with your internet connection.Once you do this, the problem will most likely be resolved. If you cannot log in even though your username and password are correct, clear the cache of the internet browser you use (Google Chrome, Mozilla Firefox, Opera, Internet Explorer, Microsoft Edge, etc.).Therefore, you may be experiencing login problems. If Caps Lock is on, all the letters you type will be capitalized. When you reach the login page, check whether the Caps Lock feature is turned on while typing your username or password.
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